I recently had an outstanding experience with Accolade Auto while getting my Subaru WRX STI serviced. Right from the start, I was struck by how friendly and knowledgeable everyone was. Jon, the owner, is a true gem. He is honest, trustworthy, and has a talent for breaking down technical information in a way that's easy for a layperson to understand. Madeline at the front desk is just as impressive! She's super personable, great to just chat with, and always goes the extra mile to make sure you leave happy. The technicians at Accolade Auto are clearly Subaru experts. Their workmanship is top-notch, and I appreciate how straightforward they are with recommendations - no pressure to buy extra services you don't need! The first time I used their shop they did some repairs on my car, including a coolant exchange. A few weeks later the connection between the coolant tank and hose broke and the tank needed to be replaced. Even though the issue wasn't their fault (likely failed due to an old hose fitting), they took responsibility and resolved the problem at no cost to me. Jon even scheduled a flat-bed tow truck to get my car and fixed the issue the next day. My car also needed a new clutch/flywheel and power steering pump replacement (i.e., not an inexpensive job), but they noticed I had a cracked negative terminal and fixed it without charging me. Its obvious that they strive to perform quality work and care about customer safety. Accolade Auto has truly made owning and repairing my WRX STI a lot less stressful. Their dedication to customer satisfaction, honesty, and top-notch workmanship really shows that there are still great people and businesses out there. While dealing with car repairs can be a bit of a pain in the wallet, it's reassuring to know that my money is going to a quality shop. I can't recommend them enough, especially to fellow Subaru owners in need of some repairs, maintenance, or upgrades.