Accolade Auto is phenomenal in customer service and mechanics ! We bought our son his first car through a private party in Washington. We knew it needed work(but we didn't realize how much) ! We found Accolade via the internet. Took our 2002 Subaru Outback to them to look over the car and make the necessary repairs to get the car in good condition for our son to drive. Accolade greeted us with kind ,caring , honest and very helpful advice for our son's car. There was a lot more to repair than we had anticipated, but Accolade walked us through what needed to be done immediately and could be postponed for a few months. During these last few months of slowly getting this car up and running Accolade has been with us every step of the way : through onsite service , warranty work (they stand behind their products), frantic phone calls (Thank you, John and Ann) if the car was acting up again, curb side service (clearing codes), and one on one explanations of the repairs that were done (Thank you Spencer and John!). Accolade has guided us through quite the mechanical adventure with this car (we have learned a lot) and now we have a great 2002 Outback that will get our son through his last two years of High School and off to college. Accolade is amazing, and highly knowledgeable and skilled about Subarus! Thank you Accolade for making our 2002 Subaru Outback a safe and reliable vehicle for our son !