Brought my car in to get some work done it, they were very accommodating with my timetable for leaving the car (being out of town for a week) and a couple weeks later when I had some concerns about something I was feeling during shifting, John said he'd go for a ride with me, complimentary, just to see if he felt anything that seemed out of whack. He assessed what I was feeling as the normal shifting of the vehicle (getting used to a new car on my end) but told me if I had any concerns to bring it by again and they'd be glad to look at it. Overall, super friendly and understanding. Would recommend